Frequently Asked Questions
Everything you need to know about our gourmet selections and delivery.
How do you ensure the freshness of perishable items during shipping?
We use temperature-controlled packaging and insulated liners paired with gel ice packs to ensure your products remain at the optimal temperature from our warehouse to your doorstep.
What is the typical delivery timeframe for orders?
Most orders are processed within 24 hours. Depending on your location, standard shipping typically takes 2-4 business days, while expedited options are available at checkout.
Do you offer international shipping for your food products?
Currently, Fauve ships exclusively within the continental United States to ensure we can guarantee the quality and safety of our food items during transit.
What is your policy on returns and refunds?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact our support team within 48 hours for a full refund or replacement.
Are your products suitable for specific dietary requirements?
We provide detailed ingredient lists and allergen warnings on every product page. You can also use our site filters to browse specifically for gluten-free, vegan, or organic options.
Can I track my order once it has been shipped?
Yes, as soon as your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery's progress in real-time.