Returns & Exchanges

At Fauve, we prioritize the freshness and safety of our gourmet products; while perishable goods are generally non-returnable, we are committed to resolving any issues with damaged or incorrect orders promptly.

1

Inspect Your Delivery

Upon arrival, please check your package for any signs of damage or discrepancies in the items received.

2

Contact Support

If there is an issue, email our concierge team within 48 hours of delivery with your order number and clear photographs of the product.

3

Review Process

Our quality assurance team will evaluate your claim within 2 business days to determine if a replacement or refund is applicable.

4

Resolution

Approved claims for damaged goods will result in a full refund to your original payment method or an immediate shipment of a fresh replacement.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing